Shipping information

Items are usually delivered within 7 working days and the shipping cost is 35 € for orders worth less than 250 €. Shipping is free for all orders worth more than 250 €.

The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

On this site returns are also always free. You can find more information in the "Return" section.

The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.

In the order confirmation email there is the Tracking Number - a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Canada, Australia, Norway and Switzerland.

We cannot deliver to post office boxes or "hold mail" services.

We do not deliver in the following areas:

Campione d'Italia Lugano Lake, Livigno, Azores, Madeira, French Overseas Departments, Canary Islands, Channel Islands, Gibraltar, Andorra, Balearic Islands, Ceuta, Melilla, Åland Island, Vatican City
and San Marino.

No, this is not possible, so the order will not be processed.